Terms & Conditions
The website victoriadelacalva.com is dedicated to the sale of jewelry designed by Victoria de la Calva. Said sale can be directly online when purchasing the jewelry offered on the different product pages of the website, or it can be contacted from the website on the CONTACT page to make an appointment in the physical Showroom.
Vermeil (silver covered with 18K gold) jewelry collections are offered with or without precious stones, and gold collections with or without precious stones.
The activity carried out through this website focuses on the online purchase and sale of jewelry and the acquisition conditions are regulated by this purchase and sale policy. As a user of the website, we advise you that in addition to reading these conditions, before accessing, browsing and/or using this website, you read the Legal Notice, the Cookies Policy, Privacy and Data Protection (More below in this same document, under the title “PRIVACY POLICY”).
The first thing you should know is that, by using this website or by making and/or requesting the acquisition of a product and/or service through it, the user agrees to be bound by these conditions and by everything mentioned above, Therefore, if you do not agree with all of this, you should not use this website.
Likewise, it is reported that these conditions could be modified, and the user is responsible for consulting them each time they access or make a purchase.
To resolve any question or contact that the user may have, you must direct your request to the address or email set forth below.
OUR DATA
This website is operated under the name www.victoriadelacalva.com
Tax Address: Plaza San Juan de la Cruz nº1, 28003 Madrid-SPAIN.
Telephone: 91 0119692
N.I.F. : 02533495E
YOUR DATA AND YOUR VISITS TO THIS WEBSITE
The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy Policy (below in this document, under the title “PRIVACY POLICY”). By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.
USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
1. Use this website only to make legally valid queries or orders.
2. Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
3. Provide us with your email address, postal address and/or other contact information in a truthful and accurate manner. Likewise, you agree that we may use said information to contact you if necessary to see our Privacy Statement. If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
SERVICE AVAILABILITY
The items offered through this website are available for shipping worldwide. For clients not resident in Spanish territory, any liability that may arise is declined, nor are shipments or services guaranteed outside of Spain.
CELEBRATION OF THE CONTRACT
The information contained in these Conditions and the details contained in this web page do not constitute an offer to sell, but rather an invitation to contract. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount thereof will be refunded in full.
To place an order, you must follow the online purchasing procedure and click on “Authorize payment”. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted, as it constitutes an offer from you to us to purchase one or more products. All orders are subject to our acceptance, of which you will be informed through an email in which we confirm that the product is being sent (the “Shipping Confirmation”). The contract for the purchase of a product between you and us (the “Contract”) will only be formed when we send you the Shipping Confirmation.
Only those products listed in the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply you with any product that may have been ordered until we confirm its shipment to you in a Shipping Confirmation.
All purchase and payment communications involved during the transaction may be archived and preserved by the domain owner with the purpose of constituting a means of accreditation of the operation. Although, in all cases, the current laws and regulations that are applicable in this regard will be respected.
PRODUCT AVAILABILITY
All product orders are subject to product availability. In this sense, if difficulties arise regarding the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order, or at replacement time. and shipping of the purchased item. If you do not wish to order such substitute products, we will refund any amounts you may have paid.
REFUSAL TO PROCESS AN ORDER
We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on this website. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the Order Confirmation, so we reserve the right to do so at any time, at our sole discretion. discretion.
We will not be liable to you or to any third party for the fact that you remove any product from this website, regardless of whether said product has been sold or not, remove or modify any material or content on the website, or for refusing to to process an order once we have sent you the Order Confirmation.
DELIVERY
Without prejudice to what is established in the previous clause regarding the availability of the products and unless extraordinary circumstances occur, we will try to send the order consisting of the product/s listed in each Shipping Confirmation before the delivery date that appears in the Shipping Confirmation in question or, if no delivery date is specified, within a period of 15 business days from the date of the Shipping Confirmation for orders in Spanish territory (except the Canary Islands and Ceuta and Melilla) and 20 business days, for orders outside Spanish territory, the Canary Islands and Ceuta and Melilla.
However, delays may occur for any of the following reasons: product customization, specialty items, unforeseen circumstances, or delivery area.
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note in any case that we do not deliver on Saturdays or Sundays. For the purposes of these Conditions, it will be understood that “delivery” has occurred or that the order has been delivered at the time of signing receipt of the order at the agreed delivery address.
IMPOSSIBILITY OF DELIVERY
The products will be delivered to the address specified by the user in the form on the website. Victoria de la Calva will not be responsible for deliveries not received as a result of an error when the user enters the delivery address.
If after two attempts it is impossible for us to deliver your order, we will try to find a safe place to leave it. Likewise, we will leave you a note telling you where your order is and how to pick it up. If you will not be at the delivery location of the order at the agreed time, please contact us to arrange delivery on another day.
If after 15 days from when your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it resolved. As a consequence of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, within a maximum period of 30 days from the date on which we consider the Contract resolved, as long as we have been able to recover the product. . In these cases, we will be authorized to pass on to you the transportation costs derived from shipping and termination of the Contract.
TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS
The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or upon delivery (as defined in the clause above), if this is the case. take place at a later time.
PRICE AND PAYMENT
The price of each product will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices listed on the page are correct, errors can occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded.
We will not be obliged to supply you with any product at the incorrect lower price (even if we have sent you the Dispatch Confirmation) if the price error is obvious and unambiguous and could reasonably be recognized by you as an incorrect price.
The prices displayed on the website:
- They include the percentage corresponding to the value added tax corresponding to each period (currently at 21%).
- They may undergo variations at any time, although these alterations will not affect orders or purchases for which the user has already received an order confirmation.
Shipping costs are not included in the value of the products offered and will be passed on to the user. This unless the value of the order exceeds €50, in which case, if they are orders placed in the area of peninsular Spain and the Balearic Islands, they will be free. These shipping conditions may be altered by circumstances beyond the control of the domain owner, in which case, the domain owner will not be responsible for any possible damages caused. For the rest of the countries, the relevant shipping costs will be added.
The accepted payment methods will be: PayPal, direct bank transfer, payment by credit or debit card and through the Scalapay fractional system (subject to acceptance according to the user's conditions and the purchase amount).
Victoria de la Calva uses on its website all the necessary means to guarantee the confidentiality and security of payment data transmitted by the user during transactions through the website. As such, the selling platform uses a secure Redsys payment system.
All means of payment and in particular credit cards are subject to verification and authorization by the issuing banking entity. If said entity does not authorize the payment, Victoria de la Calva will not be responsible for any delay or lack of payment. delivery and will not be able to formalize any operation with the user.
Data Protection
This privacy policy regulates the collection and processing of personal data provided by users when they access, browse or use the functionalities on the website: www.victoriadelacalva.com, a domain owned by Victoria de la Calva.
At Victoria de la Calva Joyas we are aware of the importance that the protection of information has for our clients, which is why we have adopted and are committed to continuing to adopt a series of essential measures to establish a privacy and confidentiality protection policy for clients. data of our clients that we receive, store or process.
Our objective is to guarantee absolute respect for the confidentiality and privacy of all information collected and processed from our clients in accordance with legal requirements.
Therefore, Victoria de la Calva Joyas does not sell or rent information about its clients, nor does it provide information about them to third parties that are not contractually related, unless you have consented to said operation in accordance with the provisions of this policy. This is required by current legislation or necessary for the provision of the service.
Below, we explain how we process this data.
DATA OF THE TREATMENT CONTROLLER
Responsible: Victoria de la Calva
Address: Plaza San Juan de la Cruz, number 1, 28003 Madrid
Responsible for Treatment: Victoria de la Calva.
Email: info@victoriadelacalva.com
APPLICABLE REGULATIONS
The privacy policy has been designed in accordance with the EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to processing of personal data and the free circulation of these data, and by which Directive 5/46 EC (General Data Protection Regulation) is repealed, and insofar as it does not contradict the aforementioned Regulation, as provided in the Law Organic 15/1999 of December 13 on Protection of Personal Data and its implementing regulations.
By providing us with your data, you declare that you have read and are aware of this Privacy Policy, giving your unequivocal and express consent to the processing of your personal data in accordance with the purposes and terms expressed here.
The Company may modify this privacy policy to adapt it to new legislation, jurisprudence or interpretation of the Spanish Data Protection Agency. These privacy conditions may be complemented by the Legal Notice, Cookies Policy and the General Conditions that, where appropriate, are collected for certain products or services, if said access involves some specialty in terms of protection of personal data.
PURPOSE OF THE PROCESSING OF PERSONAL DATA
The most important objective when collecting and storing information about our clients is to guarantee the effectiveness, security and speed of the contracted services and/or products. Victoria de la Calva Joyas will use the information collected to contractually comply with the contracted services and may use part of it for communications with clients and in this way provide an improvement in services and better attention in our information capacity of our current and future services. Personal data is obtained directly, through email or forms through which you provide us with your data and consent to its processing.
The treatment we carry out of your personal data responds to the following purposes:
- a) Enable the development of your commercial activity of physical and online purchase and sale of jewelry products.
- b) Enable accounting, labor and administrative management derived from their professional activity.
- c) Enable the carrying out of advertising campaigns or promotions, aimed at publicizing their products and services. As well as enabling the sending of emails, telephone messages or WhatsApp, in order to offer companies and self-employed workers their products and services.
DATA CONSERVATION PERIOD
We will keep your personal data from the moment you give us your consent until you revoke it or request the limitation of the treatment. In such cases, we will keep your data blocked for the legally required periods.
LEGITIMATION AND DATA COLLECTED
The legitimacy for the processing of your data is the consent of the interested party at the time of providing us with the information.
CONSENT TO PROCESS YOUR DATA
By filling out the forms, checking the “I accept the Privacy Policy” box and clicking to send the data, or by sending emails to the Company through the accounts enabled for this purpose, the User states that they have read and expressly accepted this document. privacy policy, and grants your unequivocal and express consent to the processing of your personal data in accordance with the informed purposes.
MANDATORY DATA, WHAT HAPPENS IF I DON'T PROVIDE THEM?
Mandatory data will be distinguished in the information collection forms. If you decide not to provide us with any of the data considered mandatory, we will not be able to fulfill the intended purpose and the data processing or provision of the corresponding service will not be carried out.
You guarantee that the Personal Data you provide us are true and correct, and you will be responsible for informing us of any changes therein. In the event that the data provided belongs to a third party, the User guarantees that they have informed said third party of the aspects contained in this document and obtained their authorization to provide their data.
SECURITY MEASURES
As part of our commitment to guarantee the security and confidentiality of your personal data, we inform you that the necessary technical and organizational measures have been adopted to guarantee the security of your personal data and prevent its alteration, loss, processing or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
In services where clients or users enter personal data, in order to guarantee security and confidentiality in transactions, prior identification and authentication of the user in the system is necessary through the request for access codes. In those cases in which the user requests information about our company's services, either by sending forms resident on the Victoria de la Calva web pages or by email, it will in any case be necessary to collect the essential personal data to be able to inform you about your request. We are aware of the need to guarantee the transit of information between Victoria de la Calva and its clients, which is why transactional services work on a secure server that uses the SSL (Secure Socket Layer) protocol. This protocol is always activated when entering the service through the telephone line. The secure server establishes a connection so that information is transmitted encrypted using 128-bit algorithms that ensure that the information is only intelligible to the client's computer and our server. However, the User must be aware that security measures on the Internet are not insurmountable.
You can obtain more information about the security measures that we apply by contacting our Data Protection Officer through the channels indicated at the beginning of this Privacy Policy in the section identifying the data controller.
TRANSFER OF DATA
The user knows and accepts that their personal data may be provided to third parties when necessary to comply with the purposes of the treatment and to companies in our business group for internal administrative purposes, respecting in all cases the security measures required by current legislation in matters of personal data protection, as well as the Company's general quality and privacy policies
Specifically, Victoria de la Calva Joyas may transfer your data to Public Administrations, Transport and Courier Agencies, consultancies in charge of the accounting and labor management of the business, as well as any other entity whose transfer is necessary for the fulfillment of the services. hired.
With the exception of the provisions contained in the previous paragraph, the Company will not communicate the User's data to third parties beyond those required by current regulations on data protection, and its development provisions, other than those made to the competent authorities when required.
USER RIGHTS
You may exercise, with respect to the data collected in the manner provided for in this privacy policy, the rights recognized in the data protection regulations and, in particular, those of access, rectification, deletion, opposition, limitation and portability of data. personal.
Users have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances you may request the limitation of the processing of your data, in which case it will only be kept for compliance with legal and administrative obligations, as well as for the exercise or defense of claims, liabilities and sanctions.
You will also have the possibility to revoke consent at any time, without affecting the legality of the treatment based on consent prior to its withdrawal.
If you consider that your data has been treated inappropriately, you will have the right to file a claim with the Spanish Data Protection Agency, calle Jorge Juan n.o 6, 28001- Madrid www.agpd.es
HOW DO I EXERCISE MY RIGHTS?
You may exercise your rights or obtain more information about them by contacting our Data Protection Officer through the channels indicated at the beginning of this Privacy Policy in the section identifying the Data Controller.
Likewise, and in accordance with the provisions of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, in the event that you do not wish to receive electronic commercial communications in the future, you may express such wish by sending an email to our Data Protection Coordinator.
SOCIAL NETWORKS
The social network profiles that Victoria de la Calva has will not involve data processing beyond what the social network itself allows for corporate profiles. Victoria de la Calva may use these profiles to inform users of each social network subscribed to the profile about its activities, events, seminars, offers, promotions or news on its products or services, as well as share information of interest on common topics. The Company will not extract any data directly from the social network.
LINKS TO OTHER WEBSITES
Victoria de la Calva Joyas may offer links to other websites that we understand may be useful to users. The terms and conditions of this privacy and confidentiality policy do not apply to the aforementioned links, therefore, the inclusion does not imply an obligation on the part of the company to access the services that are advertised or sold therein.
An IP address is the identifier given by an Internet Service Provider (ISP) to a computer that connects to the Internet. Victoria de la Calva receives information about the IP addresses of visitors to its website, since browsers automatically communicate it every time they open a web page. This information on IP addresses makes it easier for the company to administer its systems, control and improve security, resolve problems, optimize the service and prepare statistical analyzes of traffic.
EXCHANGE/RETURN POLICY
1. Legal right to withdraw from the purchase:
In accordance with the applicable regulations, if you are contracting as a consumer (purchasing), you may withdraw from the purchase (except in the case of any of the products for which the right of withdrawal is excluded in the following clause) at any time. within 7 business days from the delivery date of your order.
To proceed with the return, first of all, you must write to the email address indicated at the beginning of this policy, stating the reasons why you have decided to make the return.
The formula for collection will be by courier or carrier and the collection address will coincide with the address where the delivery was made. The deadline for this will be established according to the availability of the company that will carry out the collection and the location of the buyer, although Victoria de la Calva undertakes to manage this process as quickly as possible. Return costs are not the responsibility of the buyer.
The refund of the price of the products will be processed in the same way as it was paid within 14 calendar days following receipt of the goods. The payment will be made once the status of the returned products has been verified and once the action has been validated, you will receive a confirmatory email and the refund will be made.
You may prove the exercise of the right of withdrawal in any manner permitted by law, and in any case said right will be considered validly exercised by returning the products. This provision does not affect other rights recognized by the consumer by current legislation.
2. Products excluded from the possibility of return:
You will not have the right to withdraw from the Contract whose purpose is the supply of personalized or made-to-order items.
Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. Please return the item using or including its original packaging. It must also include all instructions, documents and product packaging. No exchange will be made if the product has been used beyond mere opening or if it has suffered any damage, so you should be careful with the products while they are in your possession. You must deliver the merchandise in the same package in which you received it.
3. Returns of defective products
In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the Contract, you must contact us immediately through info@victoriadelacalva.com, where we will indicate how to proceed.
The return or replacement of the item will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate, as long as we have received the defective item.
The amounts paid for products that are returned due to a defect or defect, when it really exists, will be fully refunded, including the delivery costs incurred to deliver the item. The return will be made in the same payment method that was used to pay for the purchase. The rights recognized by current legislation remain safe.
LIABILITY AND WAIVER OF LIABILITY
Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.
Victoria de la Calva will not accept any responsibility for the following concepts:
- Any loss that was not attributable to any breach on your part.
- Business losses (including lost profits, income, contracts, savings, loss of goodwill, unnecessary expenses...)
- Any indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.
Likewise, it will not be responsible for:
- Any slight difference or inaccuracy that may exist with respect to the product purchased and due to a problem with screen resolution, internet browsers, poor condition of the computer equipment...
- Any type of disagreement with the product purchased for reasons of inaccuracy with the image shown on the website.
- Damage resulting from poor transport performance, especially due to causes such as strikes, hold-ups, and in general any other characteristic of the sector, resulting in delays, losses or theft of the product.
- Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service over the Internet. Lack of availability of the website for maintenance or other reasons, which prevent the service from being available.
- Any damage caused by unforeseen events, force majeure or due to causes not attributable to the buyer.
- Misuse or wear of the product attributable to the buyer (user). At the same time, it will not be held responsible for an erroneous return made by the user.